This week we discuss the importance of owning a customer’s bad experience, how Genie Bouchard is engaging fans off the tennis court, and the importance of social media succession planning.
Which brands have stolen your love this Valentines' day? A new poll reveals all!
We breakdown the reputation hits and misses of the 2017 Super Bowl 51.
What contributed to the #DeleteUber boycott and the important strategy you can apply to your reputation.